Shipping & Delivery
The following shipping information is applicable to our retail customers only. For trade shipping enquiries please email directly on firstname.lastname@example.org
We offer free, flat rate and quoted delivery services for all orders within Australia depending on our location. Delivery prices are calculated at the time of purchase and will be displayed during the checkout process. You are also welcome to arrange a pick-up of your item from our warehouse located in Truganina, Melbourne. Please drop us an email and we can make the arrangements for this.
We will always endeavour to get your items to you as quickly as possible but there are a few things that you need to be aware of:
- Always rely on our direct communication for the most accurate estimate on delivery time. Once you have placed your order we will be in contact with you to communicate this and make arrangements
- We are reliant on our vast network of drivers to get your goods to you. We only deliver with the most reputable companies that deliver with care and therefore these premium services can take a little longer. We think it’s worth it.
- Deliveries can take longer during peak periods these include Christmas and January when a lot of freight companies close down for the holiday period.
- We can at times arrange for an expedited service you will need to get in touch with us if your delivery is time critical
If you want an approximate delivery timeframe please follow the below estimates for in stock items once an item has been shipped,
Melbourne & Sydney: 1-2 days
South Australia : 3-4 days
Tasmania : 3-4 days
Brisbane, Gold Coast & Sunshine Coast: 4-6 days
Western Australia & Northern QLD: 6-10 days
Regional areas may be an additional 2-4 days on above listed areas
If electing the Pick Up option at checkout, items will be made available for collection from our warehouse located in Truganina, Vic, 3029.
If electing to Pick Up, once your order has been received on our end we will reach out to you with details on when and where your item is available for collection.
Orders that are in stock and elected for Pick Up will usually be made available within 24hrs from receipt of order.
Smaller items such as cushions, will be available for collection from our showroom located in Brunswick, Vic, 3056.
The estimated production time for each product is clearly listed on each page. Production times are a "best estimate" and may change at any time. We will keep you updated on your order, however cannot be held liable for any unforeseen delays.
We partner with many different freight companies depending on item size, availability and delivery location. We only work with reputable partners that we know and trust will handle your purchase with care. This means it can take a little longer that a courier service – but trust us it’s worth the wait! Once we have received your order and it is in stock it will then be allocated to one of our delivery partners. Our team will advise you of whom it has been booked with. All of our delivery partners will be in contact with you to make arrangements for delivery.
It’s important to note that many different factors can take place in getting your product to you at a specific time – Sydney traffic being one of them! So please be patient with our drivers as they try their best to meet your requirements.
Ideally someone should be home to receive your goods but we do understand that you are busy people. If you would prefer to make alternative arrangements you will need to contact us to see if we can accommodate.
Door to Door
All deliveries are to your front door only. Couriers cannot assist you to carry the items upstairs, into your home or position in a room. Trust us they would love to help but they are not covered by insurances if they do so.