Return Policy & Cancellations
If you have a change of heart or the item is not as you expected, then you are welcome to return your product to us subject to the following terms:
- The receiver must notify Barnaby Lane within 7 days from receipt of order with an intent to return. To do this please just drop us an email on email@example.com
- The item/s must be in all their original packing, including all box inserts and packaging, and be in new/unused condition. We will not accept product returns without all of the original packaging
- All costs to return the item/s to Barnaby Lane must be paid by the recipient of the goods and will be deducted from your refund amount. Barnaby Lane will not cover any costs to return the goods to us.
- Where a product is within the returnable period and Barnaby Lane has approved your return we will issue a refund.
- Return refunds will incur a 3% restocking fee, to be deducted from the refund amount.
- The following item/s are non refundable and all sales are deemed final: Artworks (including framed and unframed), Sale/Seconds items, Customised items, Special order items.
If the order has shipped please review the returns policy above. If the order has not shipped and you seek to cancel your order please read the below terms carefully
If the item is in stock in our warehouse and has not shipped prior to your cancellation then the order can be refunded less a small administrative and re-stocking fee of 5%.
If the item is pre-order, custom or made to order the item cannot be cancelled. These items are made to order and require a 50% non refundable deposit to proceed. Cancelling a pre-order, custom or made to order will forfeit this 50% non refundable deposit.
Damaged on arrival
If for any reason you believe that your goods have been damaged in transit please contact us within 24hrs from receipt of goods. Please include detailed images depicting the damages including the exterior of the box/packaging.
We pride ourselves on the quality of our items therefore if there is anything wrong with your items within the first 12 months of receipt then please get in contact with us. Our warranty is available for in the Customer Services section of this website.
A lot of our goods are made from natural materials that require some care. Please follow product care instructions provided with your goods. In some circumstances if these are not met then the warranty will be void.
Promocodes or promotional codes are offered to provide a sale or discount off the product RRP. Terms and conditions apply during promotions. Only one promocode can apply per order.
Barnaby Lane decisions on competition winners are final. Barnaby prizes are non-transferrable, non-refundable and are not able to be exchanged.
Barnaby Lane gift cards purchased on the Barnaby Lane Australia website are only valid for the Australian website. Promo-codes, Sales and discounts are not applicable to the purchase of gift cards or e-vouchers. Gift cards are not redeemable for cash.