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Return Policy


Not what you were after?

If you have a change of heart or the item is not as you expected then you are welcome to return your product to us subject to the following terms:

  1. The receiver must notify Barnaby Lane within 7 days of receiving your order with an intent to return. To do this please just drop us an email.
  2. The items must be in their original packing with all parts and be in new condition as received
  3. All costs to return the item/s to us must be paid by the recipient of the goods. Barnaby Lane will not cover any costs to return the goods to us
  4. Where a product is within the returnable period and Barnaby Lane has been notified we will issue a full refund of the original purchase price of the product/s only, this will exclude any postage or freight charges to originally deliver the goods to you.
  5. The following items are non refundable and all sales deemed final: Artworks (including framed and unframed), Sale/Seconds items, Circlet plant wall hangers, Customised items, Special order items.

Damaged on arrival

If for any reason you believe that your goods have been damaged in transit please contact us immediately.

Warranties

We pride ourselves on the quality of our items therefore if there is anything wrong with your items within the first 12 monthsof receipt then please get in contact with us. Our warranty is available for in the Customer Services section of this website.

Care

A lot of our goods are made from natural materials that require some care. Please follow product care instructions provided with your goods. In some circumstances if these are not met then the warranty will be void.